Eight public officers were recently recognized for exceptional customer service and pinned as the first members of the BVI Public Service Star Membership Club.
Gov. Augustus Jaspert and Deputy Gov. David D. Archer Jr. pinned the officers at a special heads of department meeting held Tuesday at Government House on Tortola.
James Richards of the Department of Trade, Investment Promotions and Consumer Affairs was the sole officer to be pinned with the gold star for receiving 25 commendations. Gipsy Wells-Chichester of the Civil Registry and Passport Office received the silver pin for receiving 11 commendations. Kayana Walters, Rosemonde Lloyd, Kia Soares, Leonardo Callwood, Suzanne Fonseca and SherryAnn Varlack received bronze status.
Bronze status is awarded for five commendations; slver status for 10 or more commendations; and gold status upon receiving 20 commendations and elite status after receiving 30 commendations.
Sheriece Smith from the Department of Information and Public Relations received special recognition on being commended even though her department is not included in the pilot program.
Members of the public have the opportunity to rate public officers’ performance by submitting feedback via the Public Service Customer Service Virtual Mailbox kiosk located in nine pilot departments.
The Public Service Customer Service Virtual Mailbox has been implemented in the following departments: Motor Vehicles, Labor, Immigration, Customs, Ministry of Education and Culture, Water and Sewerage, Social Development, Trade, Investment Promotion and Consumer Affairs and the Civil Registry and Passport Office.
The mailbox is designed to answer the question, “How did I serve you?” It provides a source of transparency and accountability in the area of customer service to attain public service excellence.